Contact Us
We'd love to hear from you. Our team is here to help with anything you need.
Live Chat
Chat with our team
Available 24/7
How can we help?
Fill out the form below and a member of our team will get back to you within 24 hours.
Business Hours
- Monday – Friday9:00 AM – 6:00 PM
- Saturday10:00 AM – 4:00 PM
- SundayClosed
All times are Eastern Standard Time (EST)
Response Times
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Live Chat Under 2 minutes
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Phone During business hours
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Email / Form Within 24 hours
Frequently Asked Questions
Quick answers to the questions we hear most often.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also log into your account and view your order status under "My Orders". Tracking updates are usually available within 24 hours of shipment.
We offer a 30-day hassle-free return policy. Items must be unused, in their original packaging, and accompanied by your receipt. Simply contact us to initiate a return and we'll guide you through the process.
Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Free shipping applies to US orders over $50. International orders may be subject to customs duties.
Standard shipping within the US takes 3–5 business days. Expedited shipping (1–2 business days) is also available at checkout. International orders typically arrive within 7–14 business days.
Yes! All our orders come in our signature luxury packaging at no extra cost. We also offer premium gift wrapping with a personalized message card for $4.99 — available at checkout.
Orders can be modified or cancelled within 1 hour of placement. After that, the order enters our fulfillment process and changes may not be possible. Please contact us immediately if you need to make changes.
Absolutely. Every piece in our collection is 100% authentic and sourced directly from verified manufacturers and artisans. We provide a certificate of authenticity with all jewelry purchases.
Yes! We have detailed size guides for all our jewelry, watches, and accessories. You'll find size charts on individual product pages. If you're unsure, our team is happy to help you find the perfect fit.
Visit Our Showroom
Experience our curated collection in person at our flagship showroom in the heart of New York City.
123 Luxury Lane
New York, NY 10001